Start with what people need to see.
A customer sends a request. Someone checks it. Someone approves it. If the process always follows those three steps, a list might explain it perfectly. Drawing lines between three boxes does not automatically make a better product.
Now add different approval paths, reusable checks, and work that can happen in parallel. The question changes. People need to understand how the pieces relate, not just which task comes next. That is where we start considering a canvas.